I’ve seen reports from players that they didn’t receive their Christmas gifts from EA last Thursday.
So, I contacted EA about the issue to see if they were going to implement a fix for an issue and the answer isn’t quite what I expected.
Usually when there’s a bug like this EA just issue a small game-wide fix for all players, but they’re not doing that this time. Instead they are resolving the issue on a case by case basis.
That means if you didn’t get your free gifts last week, you MUST contact EA to resolve the issue.
I’m unable to provide you with the link to contact them as I’m posting from my phone but, if you use the search bar above and type in “contact EA” it should be the first result that comes up for you.